PRIVACY STATEMENT
Our Site & Your Data
1. INTRODUCTION
We take the protection of your personal data seriously. This Privacy Policy explains how personal data is processed when you visit www.neold.com, contact us, or use features such as embedded media.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Data is processed only where this is necessary to operate and secure the website, respond to enquiries, comply with legal obligations, or where you have given your consent.
Where service providers process personal data on our behalf, they are contractually required to handle that data in accordance with applicable data protection law. Certain external services process data under their own responsibility. Details about the services used, their purposes, legal bases, and any transfers outside the European Economic Area are provided below.
Where processing requires your consent, you may change or withdraw that consent at any time using the privacy settings icon displayed on the website. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
We do not sell personal data.
2. CONTROLLER
The controller responsible for processing personal data on this website is:
Dominik Klaßen
NEOLD
Noppdorf 68
41747 Viersen
Germany
Email: info@neold.com
3. WEBSITE HOSTING AND WIX
This website is created and hosted using services provided by Wix.com Ltd. and its affiliated companies (“Wix”).
When you access the website, Wix may process technical information required to deliver and secure the website. This may include:
• IP address
• Date and time of access
• Requested page or file
• Referrer URL
• Browser type and version
• Operating system
• Device information
• Language settings
• Information relating to errors, security events, and system performance
This processing is necessary to provide the website, maintain its technical stability, prevent misuse, and protect the website and its visitors. The legal basis is Art. 6(1)(f) GDPR. Our legitimate interest lies in the secure and reliable operation of the website.
Wix may process data in Israel, the European Union, the United States, and other locations in which Wix or its service providers operate. Israel is recognised by the European Commission as providing an adequate level of data protection. Where data is transferred to other countries outside the European Economic Area, Wix states that appropriate safeguards are used in accordance with applicable data protection law.
Further information is available in the Wix Privacy Policy:
https://www.wix.com/about/privacy
4. COOKIES AND SIMILAR TECHNOLOGIES
This website uses cookies and similar technologies, such as local storage, where these are necessary for the operation of the website or where you have provided your consent.
Cookies are small files or data records stored on or accessed from your device. They may be used to maintain website functionality, remember privacy preferences, provide embedded content, or measure website usage.
Technically necessary cookies and similar technologies are used where they are required to provide a service requested by the visitor, ensure security, or store privacy preferences. The legal basis for accessing or storing information on your device is Section 25(2) of the German Telecommunications Digital Services Data Protection Act (TDDDG). The associated processing of personal data is based on Art. 6(1)(f) GDPR.
Non-essential cookies and similar technologies are used only on the basis of your consent in accordance with Section 25(1) TDDDG and Art. 6(1)(a) GDPR.
You can accept all non-essential services, reject them, or make an individual selection through the consent banner. You can change or withdraw your selection at any time using the privacy settings icon displayed on the website.
5. CONSENT MANAGEMENT WITH USERCENTRICS
We use “Usercentrics for Wix” to obtain, manage, and document visitors’ privacy choices.
The provider is:
Usercentrics GmbH
Sendlinger Straße 7
80331 Munich
Germany
Usercentrics may process information such as:
• Your consent or refusal
• The date and time of your selection
• A consent identifier
• Browser and device information
• Information about the version of the consent banner displayed
This information is required to store your preferences and demonstrate that legally required consent has been obtained. The legal bases are Art. 6(1)(c) GDPR, insofar as processing is necessary to comply with legal obligations, and Art. 6(1)(f) GDPR. Our legitimate interest lies in documenting and managing privacy choices reliably.
The storage of information necessary to remember your privacy selection is based on Section 25(2) TDDDG.
Consent information is retained for as long as it is required to document compliance with applicable privacy requirements and is subsequently deleted in accordance with the applicable retention rules.
Usercentrics states that consent data is processed using Google Cloud infrastructure with servers located in Germany and Belgium. Transfers to the United States cannot be excluded. Usercentrics states that appropriate safeguards are used for transfers to countries outside the European Economic Area.
Further information is available at:
https://usercentrics.com/privacy-policy/
6. WIX ANALYTICS
Subject to your consent, we use Wix Analytics to understand how visitors use this website and to improve its content and presentation.
Wix Analytics may process information such as:
• IP address
• Approximate location
• Device and browser information
• Referring website
• Pages viewed
• Date and duration of visits
• Interactions with website content
• Technical performance information
The legal basis for storing or accessing information on your device is Section 25(1) TDDDG. The legal basis for processing personal data is your consent pursuant to Art. 6(1)(a) GDPR.
Wix Analytics is disabled until the relevant consent has been provided through the consent banner. You may withdraw your consent at any time using the privacy settings icon.
Further information about data processing by Wix is available at:
https://www.wix.com/about/privacy
7. CONTACT FORM AND EMAIL CONTACT
You can contact us through the contact form provided on this website or by email.
When you use the contact form, we process the information you enter, which may include:
• Name
• Email address
• Subject or reason for contacting us
• The content of your message
• Date and time of submission
• Technical information required to transmit the form securely
The information is processed solely to respond to your enquiry and, where necessary, to handle subsequent communication.
If your enquiry relates to a possible contract or pre-contractual measures, the legal basis is Art. 6(1)(b) GDPR. For general enquiries, processing is based on Art. 6(1)(f) GDPR. Our legitimate interest lies in responding to enquiries addressed to us.
Contact form submissions may be processed and stored through Wix. They may also be forwarded to our email account.
We retain correspondence only for as long as necessary to process the enquiry. Data may be retained for longer where this is required by statutory retention obligations or where it is necessary to establish, exercise, or defend legal claims.
Providing information through the contact form is voluntary. However, without an email address and the information necessary to understand your request, we may not be able to respond.
8. YOUTUBE VIDEOS
This website embeds videos provided by YouTube. YouTube is operated in the European Economic Area by:
Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland
YouTube content is blocked by default and is loaded only after you have given the relevant consent. When a video is loaded, a connection to Google and YouTube servers is established.
YouTube may process information such as:
• IP address
• Browser and device information
• The page on which the video is embedded
• Date and time of access
• Video interactions and playback information
• Cookie and account information, if you are logged into a Google account
Google may combine this information with other information associated with your Google account. Google may also use data for analytics, personalisation, and advertising purposes under its own responsibility.
The legal basis for storing or accessing information on your device is Section 25(1) TDDDG. The legal basis for processing personal data is your consent pursuant to Art. 6(1)(a) GDPR.
Google may process data in the United States and other countries outside the European Economic Area. Google states that it uses recognised transfer mechanisms and appropriate safeguards where required.
Further information is available in Google’s Privacy Policy:
https://policies.google.com/privacy
9. SOUNDCLOUD PLAYER
This website embeds audio content using a SoundCloud player. The provider for users outside the United States is:
SoundCloud Global Limited & Co. KG
Karl-Marx-Straße 101
12043 Berlin
Germany
When the SoundCloud player is loaded, SoundCloud may receive information including:
• IP address
• Browser and device information
• Access time
• The webpage containing the player
• Playback and interaction information
• Cookie or account information, if you are logged into SoundCloud
SoundCloud states that embedded widgets may recognise visitors, retrieve personalised content, record interactions, and provide information about those interactions to website operators or rights holders.
The intended legal basis for loading the SoundCloud player and processing personal data is your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TDDDG.
SoundCloud may share information within its corporate group and process data outside the European Economic Area, including in the United States. SoundCloud states that appropriate safeguards are used where required.
Further information is available in the SoundCloud Privacy Policy:
https://pages.soundcloud.com/legal/privacy-policy
10. INSTAGRAM FEED
This website uses an Instagram feed to display content from our Instagram presence. Instagram is provided in the European Economic Area by:
Meta Platforms Ireland Limited
Merrion Road
Dublin 4, D04 X2K5
Ireland
When Instagram content is loaded, a connection to Meta’s servers may be established. Meta may process information such as:
• IP address
• Browser and device information
• The page visited
• Date and time of access
• Interactions with Instagram content
• Cookie and account information, if you are logged into Instagram or another Meta service
Meta may associate this information with an existing Instagram or Facebook account and use it for analytics, personalisation, and advertising purposes under its own responsibility.
The intended legal basis for loading Instagram content and processing personal data is your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TDDDG.
Meta may process data in the United States and other countries outside the European Economic Area. Meta states that recognised transfer mechanisms and appropriate safeguards are used where required.
Further information is available in Meta’s Privacy Policy:
https://www.facebook.com/privacy/policy/
11. LINKS TO EXTERNAL WEBSITES AND SOCIAL MEDIA
This website contains links to external websites, distribution partners, and social media profiles.
A connection to the external provider is generally established only when you click the relevant link. Once you leave this website, the processing of personal data is controlled by the operator of the external website. We have no control over the data processing carried out by those providers.
Please review the privacy information provided by the respective external website before using its services.
12. RECIPIENTS OF PERSONAL DATA
Personal data may be disclosed to service providers where this is necessary to operate the website or provide its functions. These recipients may include:
• Website hosting and platform providers
• Consent management providers
• Analytics providers
• Providers of embedded media
• Email and communication providers
• Technical support and IT service providers
Where a provider processes personal data on our behalf, processing is governed by a data processing agreement where required by Art. 28 GDPR. Providers that determine their own processing purposes may act as independent controllers.
13. INTERNATIONAL DATA TRANSFERS
Some providers used on this website operate internationally. Personal data may therefore be processed outside the European Union or the European Economic Area.
Where the European Commission has issued an adequacy decision for a country, transfers may be based on that decision. In other cases, providers may rely on safeguards such as the European Commission’s Standard Contractual Clauses or participation in the EU–US Data Privacy Framework, where applicable.
Despite these safeguards, data processed in certain third countries may be subject to access by public authorities under local law. Further information can be found in the privacy policies of the respective providers.
14. RETENTION OF PERSONAL DATA
We retain personal data only for as long as necessary for the purpose for which it was collected.
The applicable retention period depends on:
• The purpose of the processing
• Whether an enquiry or communication has been completed
• Applicable statutory retention obligations
• The need to establish, exercise, or defend legal claims
• Retention rules applied by the respective service provider
Once the relevant purpose no longer applies and no legal obligation requires further storage, the data is deleted or anonymised.
15. DATA SECURITY
We and our service providers use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
The website is transmitted using HTTPS encryption. However, no method of electronic transmission or storage can guarantee absolute security.
16. YOUR RIGHTS
Subject to the applicable legal requirements, you have the following rights concerning your personal data:
Right of access
You may request information about whether we process your personal data and obtain a copy of that data in accordance with Art. 15 GDPR.
Right to rectification
You may request the correction of inaccurate personal data and the completion of incomplete data in accordance with Art. 16 GDPR.
Right to erasure
You may request the deletion of personal data in accordance with Art. 17 GDPR, provided that no legal obligation or overriding lawful reason requires continued storage.
Right to restriction of processing
You may request that processing be restricted under the conditions set out in Art. 18 GDPR.
Right to data portability
Where the legal requirements are met, you may receive personal data you have provided in a structured, commonly used, and machine-readable format in accordance with Art. 20 GDPR.
Right to object
You may object at any time, on grounds relating to your particular situation, to processing based on Art. 6(1)(e) or Art. 6(1)(f) GDPR, in accordance with Art. 21 GDPR.
Withdrawal of consent
Where processing is based on consent, you may withdraw that consent at any time with effect for the future in accordance with Art. 7(3) GDPR.
To exercise your rights, please contact:
We may request appropriate information to verify your identity before responding to a request.
17. RIGHT TO LODGE A COMPLAINT
You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data infringes applicable data protection law.
The supervisory authority responsible for our location is:
State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia
(Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen – LDI NRW)
You may also contact another competent supervisory authority, particularly in the EU member state of your habitual residence, place of work, or place of the alleged infringement.
18. AUTOMATED DECISION-MAKING
We do not use personal data collected through this website for automated decision-making that produces legal effects or similarly significantly affects visitors within the meaning of Art. 22 GDPR.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy where legal requirements, website functions, or the services used change.
The current version is always available at:
Material changes affecting consent choices may require visitors to make a new selection through the consent banner.
Last updated: August 28, 2026